Lapsing Limited Privacy Policy

This mobile application ("Lapsing") is designed to help you keep track of various renewal dates and provide you with custom reminders for each type of renewal. This privacy policy ("Privacy Policy") explains how we collect, use, and protect your personal information when you use the App.

What information we collect

We collect the following types of information from you:

• Your name, email address, and phone number, which you provide when you create an account or sign in with a third-party service such as Google or Facebook.
• Your renewal dates and reminders, which you enter or import into the App. You can also choose to share your renewal dates and reminders with other users of the App or with third-party services such as Google Calendar or Outlook.
• Your device information, such as your device model, operating system, IP address, and unique identifiers. We use this information to provide you with the App's functionality and to improve the App's performance and security.
• Your location information, if you enable the App's location-based features. We use this information to provide you with relevant reminders based on your location, such as renewing your driver's license or car registration.
• Your usage information, such as how often you use the App, which features you use, and how you interact with the App. We use this information to understand how you use the App and to improve the App's functionality and user experience.
• Your optional information specific to each type of renewal, such as your vehicle details, insurance policy number, passport number, or membership ID. We use this information to provide you with more accurate and customized reminders and to offer you relevant products or services that may help you with your renewals.
• Your cookies, which are small files that are stored on your device when you visit our website or use our App. We use cookies to remember your login details, preferences, and settings, and to enhance your user experience.

How we use your information

We use your personal information for the following purposes:

• To provide you with the App's features and services, such as creating and managing your account, storing and syncing your renewal dates and reminders, sending you notifications and alerts, and processing your payments.
• To improve the App's quality and performance, such as testing new features, fixing bugs, conducting research and analysis, and soliciting feedback from users.
• To personalize your experience with the App, such as tailoring the content that we show you based on your preferences, interests, behaviour, and location.
• To communicate with you about the App, such as sending you updates, newsletters, promotions, surveys, and customer service messages.
• To comply with our legal obligations and protect our rights and interests, such as responding to requests from law enforcement or regulatory authorities, enforcing our terms of service and policies, and resolving disputes or claims.

Who we share your information with

We do not sell, rent, or share your personal information with any third parties without your consent, except as described in this Policy. We may share your personal information with:

• Our service providers, who help us operate and maintain the App, such as hosting, analytics, payment processing, and customer support. They only access your personal information to perform their services for us and are bound by contractual obligations to protect your personal information.
• Law enforcement or regulatory authorities, if we are required to do so by law or if we believe that such disclosure is necessary to protect our rights or property, or the rights or property of others.

How we protect your information

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your personal information.

Your rights and choices

You have the right to access, update, correct, or delete your personal information at any time. You can do so by logging into your account in the App or by contacting us at privacy@lapsing.co.uk. You can also request a copy of your personal information that we have collected by contacting us at privacy@lapsing.co.uk.

You have the right to make a complaint to the Information Commissioner's Office (ICO) if you think that we have not handled your personal information properly or have breached our obligations under data protection law . You can contact the ICO by phone on 0303 123 1113 , by email at casework@ico.org.uk , or by post at Information Commissioner's Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF.

Changes to this Policy

We may update this Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting a notice on the App or by sending you an email. Your continued use of the App after such notice constitutes your acceptance of the updated Policy.

Contact us

If you have any questions or concerns about this Policy or how we handle your personal information, please contact us at privacy@lapsing.co.uk.